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FAQ

What Comes With My Ticket?

You will receive your very own customized hanging lantern that you can use during the festival and take home with you. You will also receive a Luminara “Swag Bag” filled with a handful of extras.

What is a “Hanging Lantern”?

Hanging lanterns differ from traditional lanterns because they are hung above you instead of floating away. This makes the lantern safe to use for any age as well as make it easier to enjoy the moment for a longer period of time. Imagine -- thousands of lanterns surrounding you for over 30 minutes!

How Do I Get My Ticket?

It's simple! You will receive your ticket by email. You can print it or present your e-ticket on your phone to gain entry on the day of the festival.

What if the Weather is Bad?

On very rare occasions, we will postpone the event for the next day. If the weather is too severe, we will reschedule the event and announce the new date one to two months later.

How do Refunds Work?

We do not offer refunds for Luminara tickets. Rest assured, any ticket is transferable to someone else if you wish to re-sell it. The name on the ticket is irrelevant.

Are Pets Allowed?

Unfortunately, we can’t allow animals at the event. Service pets are the only exception. Keep in mind that music and various activities will be going on.